The Garage Door Company

"Such a shame! Happy so far with the product and install and the price was competitive (not the best, but we were sold on promise of the 5 Year Warranty and aftercare service). Then came time for a simple request of paperwork following the completion. Three emails, two telephone conversations and a written message left on the company website contact page and still nothing. Even after a verbal confirmation the paperwork would be sent and the unfortunate last resort of leaving a negative review if the paperwork was not received. I now, two months later, have absolutely no confidence in this company's aftercare or their word, and I am unfortunately left with no other option than to leave the negative feedback I gave plenty of warning of. I will attempt to contact Trading Standards regarding this issue but I am very doubtful of any further service from The Garage Door People if there were to be any mechanical issues with their product."

"Great work by the team from garage door company. They took time to come out and listen to my requirements and take measurements. I decided on a sectional door. I've had it for a few months now and it's been perfectly water tight with all the storms and bad weather. There was some damage to the door which was picked up and reported by the installation team. After some chasing they did come out and a replacement panel was fitted. The team also made sure I was happy and picked up any adjustments that needed to be done. Everyone I've spoken to has been super friendly and I would recommend them to anyone considering a new garage door. My neighbour is also having one installed now after looking at mine."

"Paul & Ben called to diagnose and repair one of our garage doors. Very professional, polite and honest. Will definitely use the company again and recommend to others. A pleasure to deal with and excellent service."

"If you want a garage door that comes scratched and with a gap then this is the company for you. They came out 5 times and each time did not have the part. I had to contact CitizensAdvice and only when we were near court action did they come and replace. I was given no compensation for the lost of time as I had to have time off. It took 6mths. Please avoid this company"

"I am very disappointed with the service provided by The Garage Door Company. Clearly once they have your money - required in advance - they do not care. Paid for an old 1980's garage door to be removed and replaced with a new sectional door. The pre-sales experience was all positive; a surveyor came around to provide examples, a price and take measurements. However installation was a different matter. Installation day came and went, no-one turned up! I later called the following day and they confirmed from the call recording I had been given the date, but it hadn't actually been entered into their booking system. On the second attempt an installation team turned up without sufficient materials to complete the job! FIVE missed follow-up appointments later, someone finally showed up to glue some UPVC to cover the gaps. The weather seal at the bottom does not fully reach the floor in one corner, nothing can be done about that I'm told, despite no such gap on the old door. No responses to my emails or letter of complaint. AVOID! UPDATE: After posting this 2* review I received a phone call from an apologetic manager who promptly sent someone round who was able to correctly adjust the door seal at the bottom in about 10 minutes. So now all is well with the garage door."